Refund Policy
Understand our cancellation and refund process.
1. General Refund Policy
GoToUttarakhand is a travel provider specializing in Uttarakhand, registered under MSME Uttarakhand. We understand that travel plans can change. Our refund policy is designed to be fair while respecting the commitments we make to our service providers.
Each service (tour, staycation, activity, campsite) has its own cancellation and refund policy. Please refer to the specific terms and conditions of your chosen service for detailed information.
2. Cancellation Policies by Service Type
Tours
Each tour has its own cancellation policy mentioned in the tour's terms and conditions. Cancellation charges vary based on:
- Time of cancellation before the tour start date
- Type of tour (regular, premium, helicopter, etc.)
- Third-party service provider policies (hotels, transport, etc.)
Please refer to the specific tour's Terms & Conditions for exact cancellation charges.
Staycations
Staycation bookings have cancellation policies based on the property's terms. Typical cancellation windows include:
- Standard: Free cancellation up to 7 days before check-in
- Premium: Free cancellation up to 15 days before check-in
- Peak Season: Cancellation charges may apply even with advance notice
Please check the specific staycation's booking terms for the exact policy.
Activities
Activity bookings are subject to operator availability. Cancellation policies vary by activity type:
- Weather-dependent activities: Full refund if cancelled due to bad weather
- Adventure activities: Cancellation charges apply based on notice period
- Group activities: Reduced refund for last-minute cancellations
Check the activity's specific terms for detailed cancellation charges.
Campsites
Campsite bookings have cancellation policies based on the campsite's terms:
- Standard campsites: Free cancellation up to 3 days before check-in
- Premium campsites: Free cancellation up to 7 days before check-in
- Group bookings: Different cancellation terms apply
Please refer to the campsite's specific booking terms for exact policy.
3. Refund Process
- Refund requests must be submitted in writing to [email protected]
- Refunds are processed within 10-15 working days after approval
- Refunds are issued to the original payment method
- Payment gateway charges and service fees may be non-refundable
- For international payments, currency exchange fluctuations may affect the refund amount
4. Non-Refundable Charges
The following are generally non-refundable:
- Booking service fees and processing charges
- Airline tickets (subject to airline policy)
- Travel insurance premiums
- Visa fees and processing charges
- Any special arrangements made at your request
- No-show fees (if you don't show up without prior notice)
5. Force Majeure Events
In the event of force majeure events (natural disasters, government restrictions, pandemics, etc.), our standard refund policy may be modified based on the specific situation. We will work with you and our service providers to provide the best possible outcome.
6. Dispute Resolution
Any disputes regarding refunds shall be governed by the laws of India and subject to the jurisdiction of courts in Uttarakhand. We encourage you to contact us first to resolve any issues amicably.
7. Contact Us
For any questions about our refund policy or to request a refund:
Please include your booking ID and contact details when requesting a refund.